Service

Contact Us

Phone:+86 133 6067 6323
+86 185 7535 2096

E-mail:info@you-sound.com

Address:No.179, Wentang, Wenzhu Rd., Dongcheng Dist., Dongguan, GD-523000, China

Common Problems

Headphones plugged in but no sound? No microphone either?


First of all, it is necessary to confirm whether the headphone jack is plugged in correctly. If it is a dual-plug version, there are two 3.5mm standard jacks, one for voice input and one for audio output (that is, the red wire is inserted into the red hole, and the green wire is inserted into the green hole), USB The port is only used as a light-emitting function; the 7.1-channel headset is a USB interface, and the USB is directly connected to the computer to have sound. Then confirm whether the computer set the headset as the default? Is the microphone switch on the headset turned on?




How to turn on the headphone light?


3.5mm dual-plug + USB and 3.5 four-level single-plug + usb interface headphones, the USB interface is a function of light with a light, you need to connect the USB to the computer to light up.



How to connect a bluetooth headset to a mobile phone?


First, long press the (on) button to set the headset to the off state;
2 Long press (off) the power button again until the indicator light of the earphone is in a state of alternating red and blue lights before letting go;
Turn off the mobile phone's bluetooth, and reopen the search for bluetooth devices;
4 At this point, the Bluetooth device of the headset will be searched, please click to connect.



How to connect a bluetooth headset to a computer?


*First make sure that the notebook has Bluetooth function. If the desktop computer does not have a Bluetooth transmitter, you need to purchase a Bluetooth adapter.


First, long press the (on) button to set the headset to the off state;
2 Long press (off) the power button again until the indicator light of the earphone is in a state of alternating red and blue lights before letting go;
)Open Settings - Devices - Add Bluetooth or other devices;

4 At this point, the Bluetooth device of the headset will be searched, please click to connect.




Why is there no vibration when using the vibration version of the headset?


Vibration is based on the amplitude of the bass audio in the audio, such as music, the stronger the rhythm of the song, the stronger the vibration; the sound effects in the game, such as shooting, explosion, big move, etc., the bigger the vibration, the stronger the vibration.



Can plug-in and bluetooth be used at the same time?


No, Bluetooth cannot be used when plugged in.




Human customer service working hours?


Monday to Friday: 9:00-12:00 am; 14:00-:18:00 pm. I will reply immediately when I see the message, thank you for your understanding~

+86 185 7535 2096